Returns are available within 14 days after product is received. Returns are available if there is a defect with the shoe, condition is not as stated, item doesn't fit etc. As stated before all of our products are 100 percent authentic and proof of that can be provided. The BUYER is responsible for shipping charges back to StepByStep. For returns please contact us at stepbystepsneakers@gmail.com and let us know how we can help you!